<aside> <img src="/icons/push-pin_gray.svg" alt="/icons/push-pin_gray.svg" width="40px" />

Summary

</aside>

• This article covers common issues related to using extended access, covering scenarios where you are unable to view extended access recordings.

<aside> <img src="/icons/bookmark_gray.svg" alt="/icons/bookmark_gray.svg" width="40px" />

The video is unavailable

</aside>

If YouTube presents a screen saying This video is private, as in the image on the right, you will need to verify you are using the correct Google account.

You must be logged in to the account you provided when registering for Extended Access. If you do not have access to this account, please open a Technical Support ticket.

<aside> <img src="/icons/bookmark_gray.svg" alt="/icons/bookmark_gray.svg" width="40px" />

YouTube is asking me to verify my age

</aside>

The Kink Between the Lines (KBtL) YouTube channel marks its content as “not for children” - depending on your region and local laws, this may trigger additional checks against your account that require age verification. YouTube will prompt you to verify your account and provide the necessary procedures if this is the case.

<aside> <img src="/icons/bookmark_gray.svg" alt="/icons/bookmark_gray.svg" width="40px" />

YouTube issues

</aside>

If you can access the video but are experiencing difficulties while viewing it, YouTube has extensive help documentation available here.