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Summary

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What is a “ticket”?

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A “ticket” is a way for anyone at Kink Between the Lines (KBtL) to request one to one support or troubleshooting or even just a question. We have a number of different types of tickets available. All tickets will open a new channel between the person who opened the ticket and several staff members (this may be all staff members or just a sub-set of them depending on the ticket type). A ticket is the fastest way for you to get help during the conference if you are unable to find the answer yourself via the Guide to Attendance, Participation, and Support (GAPS aka the website you are viewing right now!).

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How to Open a Ticket (General, Accessibility, Technical, or Incident)

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  1. Navigate to the #support channel on Discord. It is located in the Bulletin Board section. It will look like this:

Screenshot of Support channel in Discord. A ticket tool bot has the only message in the channel. Below the message there are 5 buttons: CEC, Incident, Technical Support, Accessibility, and General Support

  1. Click the button of the type of ticket you want to open.
    1. Click the first button “🗣️ CEC” to open a Consent and Emotional Care (CEC) ticket. → For more instructions on CEC Tickets please see How to Open a CEC Ticket
    2. Click the second button “ 🚨 Incident” to open an Incident Flag ticket.
    3. Click the third button “ 🖥️ Technical Support” to open a Technical Support ticket
    4. Click the fourth button “ ♿ Accessibility” to open an Accessibility Support ticket.
    5. Click the fifth button “ 🤔 General Support” to open a General Support ticket.
  2. A new channel will appear in your sidebar and you will be tagged in it. The channel name will also appear in the #support channel in a message visible only to you.

Image of new channel with red notification bubble. Channel named “#support -0017”

Message from ticket tool bot saying “ticket created #support-0017”

  1. Go to the new channel by clicking the channel on the sidebar or clicking the channel name in the message in the #support channel. Your channel will look something like this. The message may change based on which ticket type you selected.

    Screenshot of channel #support-0017. Ticket Tool bot has the first message that says “A member of our team will be by to assist you with your general issue. Please describe your concern below.” The ticket opener, Connor, has replied “I need help being awesome. How do i become more awesome? I want to sprout rainbows out of all of my pores.”

  2. Follow the instructions in the text from the Ticket Tool bot. A staff member will claim your ticket and respond to it as soon as possible. From there you can have a conversation and discuss anything needed.

    1. During the conference we try to respond to tickets within minutes as long is it is during conference operating times (while sessions are running).
    2. Outside of that, it might take us a few hours to a day to respond depending on staff availability and time zones.

  3. If you want to close your ticket, you can click the button that says “ 🔒 Close” and this will close the ticket. You can do this at any time to “delete” your ticket.

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How to Open an Age Verification Ticket

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For full instructions please go here: Age Verification

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How to Open a Registration Verification Ticket

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For full instructions please go here: Confirming Your Registration Status

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How to Open a CEC Ticket

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